Returns Policy

What is ID Models returns policy?

Our policy is to make every transaction easy and straightforward and ensure that you are satisfied every time
you purchase an item from www.idmodels.ie If you are unhappy with an item,
please contact us first and we will assist you in returning it to us within 28 days of the date of purchase.

How do I return an item?

Our policy is to make every transaction easy and straightforward and ensure that you are satisfied every time
you purchase an item from www.idmodels.ie. If you are unhappy with an item,
please contact us first and we will assist you in returning it to us within 28 days of the date of purchase.

If you wish return a product you can either:

  • • Take the item to our warehouse in Kilcoole, please contact us first before returning any item. And please bring proof of purchase.
  • • Or Contact us by email using or write to us at the address below:
    ID Models -Unit C3 - Network Enterprise Park -  kilcoole - Co Wicklow Ireland.

 

When returning a purchase we recommend that you use a secure delivery method which requires a signature upon delivery
as you will be responsible for the returned products until they reach us. They must also be packed well to avoid damage.

You must contact us before sending any items back to us.

If we are notified of your intention to return your order for refund within 7 days, we will refund the outgoing shipping costs.
However we do not refund the cost of returning an item to us unless it is faulty.

All refunds are credited back to the credit card holder or Paypal account which was used to make the original purchase.